Responsibilities:

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I. IT Support and System Administration (Approx. 70%)

   End-User Support:

• Provide first and second-level technical support for hardware (desktops, laptops, printers, mobile devices) and software (operating systems, Microsoft 365/Google Workspace, business applications).

• Respond to IT support tickets, emails, and phone calls in a timely and professional manner, adhering to established SLAs.

• Diagnose and resolve technical issues, escalating complex problems to higher-level IT staff or external vendors when necessary.

• Onboard and offboard employees, including setting up user accounts, configuring workstations, and managing access permissions.

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System and Network Administration:

• Administer and maintain user accounts, groups, and permissions in Google Identity - Workspace (or similar directory services) and cloud-based platforms.

• Monitor network performance and troubleshoot connectivity issues (LAN/WAN, Wi-Fi).

• Assist with the configuration and maintenance of network devices (routers, switches, firewalls) under guidance.

• Manage and maintain server infrastructure (Windows Server, Linux) including patching, backups, and monitoring.

• Support video conferencing solutions. (zoom, google meeting)

• Document IT procedures, configurations, and troubleshooting steps.

 

Asset Management:

• Maintain an accurate inventory of IT hardware and software assets.

• Assist with procurement of IT equipment and software licenses.

• Ensure proper disposal of end-of-life IT assets.

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II. IT Security Assistance (Approx. 30%)

Basic Security Monitoring and Awareness:

• Assist in monitoring basic security alerts from antivirus software or firewall logs.

• Report suspicious activities or potential security issues to senior IT staff immediately.

• Promote general security awareness among employees by sharing simple best practices (e.g., strong passwords, phishing recognition tips) provided by senior IT.

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Security System Support:

• Assist in the day-to-day operation of security tools such as antivirus software and basic firewall rules, under supervision.

• Help ensure that security updates and patches are applied to endpoints (desktops, laptops) as instructed.

• Assist in managing user access and permissions to ensure only authorized personnel have access to specific systems and data.

 

Security Monitoring and Incident Response:

• Monitor security systems (e.g., SIEM, EDR, antivirus) for alerts and potential threats.

• Investigate security incidents, identify root causes, and assist in remediation efforts.

• Partifipate & support team to perform regular vulnerability scans and penetration tests (or assist external testers).

• Respond to and escalate security incidents according to established protocols.

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Backup and Data Protection:

• Verify that routine data backups are running successfully.

• Assist in basic data recovery efforts when needed.